Frequently Asked Questions
Who is Drive Industries?
We are the designers of all the products you see on this site (and on the destination links). Drive Industries Design Group is a studio of artists, photographers, apparel and textile designers. For many years, we have worked for and in the Action Sports industry for some of the largest and most famous surfwear manufacturers. We all have special connections to the islands of Hawaii, while most of us are based in Southern California.
Who manufactures the cases in your store?
Our cases are fulfilled by Zazzle (www.zazzle.com) or Red Bubble (www.redbubble.com). When you click on a product within our website, you will be taken either to Zazzle or Red Bubble, depending on the product you select.
Who are Red Bubble and Zazzle?
They are print-on-demand companies that allow designers like us offer a vast assortment of products in a variety of styles and colors. The cases are produced only when you order them, not before. That allows us to constantly update our products to assure the best styles and newest models available.
Do they make the cases?
There are various manufacturers used for the Zazzle products. These manufacturers are listed under their prices. Red Bubble uses Uncommon. All the products are printed in the US. Some are manufactured in the US, while others have some components made in the US (like the beautiful wood skins made by Carved® on our Real Wood cases) with other parts are made in Asia.
Who do we pay?
When you order a case through our website, the order is taken from either Zazzle or Red Bubble. They have the product printed, manage the financials and then ship the product to you. Once you have selected your case, you will know if the order will be processed through Zazzle or Red Bubble.
What payment methods are accepted?
Zazzle accepts Visa, MasterCard, American Express and PayPal. Red Bubble accepts Visa, MasterCard, American Express, PayPal as well as Pay with Amazon.
Is it secure?
Both Zazzle and Red Bubble have highly secure check-out protection methodologies.
What are the shipping charges?
The shipping price varies by item and your location. You can choose standard and expedited shipping. The shipping rate will be quoted to you before you finalize the sale.
Do you ship internationally?
Both Zazzle and Red Bubble ship all over the world.
What if I am not happy with my case from Zazzle?
If you are not satisfied with the final product for any reason, you may return your purchase to Zazzle for a replacement or refund within 30 days of receipt. Zazzle will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Zazzle representative to be defective. For all other cases, return shipping costs are the responsibility of the customer. If you need to make a return, contact the Zazzle Return Department.
What if I am not happy with my case from Red Bubble?
Like Zazzle, Red Bubble also offers a Money Back Guarantee. If you’re not happy with your Red Bubble order, get in touch with the fine folks at Red Bubble's Returns and Exchanges Department. They’ll either offer a replacement, provide you with a store credit or give you your money back.
Are your animals part of your staff?
At Drive Industries Design Group, it's reigning cats and dogs! It’s their world – we just live in it. Happily. Grace is our CFO (Chief Feline Officer). Pixel is our Design Director and Chief Executive Troublemaker. Magic the Dog is Graphic Designer Extraordinaire and major snugglebug. We could not live without them.